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Algoritmi Solutions

Travel · 9 weeks

An AI itinerary assistant that cites its sources

Support was answering the same itinerary questions hundreds of times a week. We built an assistant grounded in Atlas own inventory.

Support tickets on itinerary questions
-33%Support tickets on itinerary questions
Golden questions in the regression suite
400Golden questions in the regression suite
Median time to first token
0.8sMedian time to first token
Concept to production
9 weeksConcept to production

The challenge

Atlas wanted an assistant but had seen competitors ship chatbots that invented flight times. Anything inaccurate would be worse than no assistant at all.

What we did

  1. 1Built a retrieval pipeline over live inventory and policy documents
  2. 2Forced structured outputs so every answer links to a source record
  3. 3Added a refusal policy and one-click escalation to a human agent
  4. 4Created an evaluation suite of 400 golden questions run on every deploy
  5. 5Shipped behind a feature flag to 5% of traffic first
The evaluation harness was the part we did not know we needed. It is why we trusted the launch.
Sofia Marchetti — Marketing Director, Atlas Travel

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