Case studyCapital X Car Care in Al Ain runs both branches on the system
- Al Ain, UAE
- 2 branches
- On the system since February 2026
At a glance
- 13,000+
- car visits completed on the system
- 27,000+
- WhatsApp messages sent automatically
- 42%
- of customers came back for another visit
- ~100
- cars a day in August 2026
Actual numbers from the center's system, up to mid-September 2026.
What was deployed
Every car checked in on the system
Customer and vehicle details, services, and the inspection before work, for every car entering both branches.
Automatic WhatsApp in the center's name
A message at check-in and another when the car is ready, with the invoice link, without staff typing them.
Digital warranties linked to the plate
For window tint, nano graphene, nano ceramic and paint protection film, with each warranty's duration and its scheduled maintenance visits.
Digital loyalty card
Updates itself after every visit, and the customer sees their progress towards the reward.
Two branches on one system
One record of customers and cars across both branches, and a dashboard that brings their performance together.
How the system is used every day
- About 100 cars a day in August 2026, all checked in and invoiced on the system.
- Every customer gets the check-in and ready messages automatically, so nobody calls to ask about their car.
- In August 2026, 55% of visits were cars already on record, whose full history appears for staff as soon as the plate is entered.
Every car that enters the center is checked in on the system: customer and vehicle details, services, and the inspection before work starts.
The customer gets a WhatsApp message at check-in, another when the car is ready with a link to the invoice, and the loyalty card updates itself after every visit.
The proof
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