Customer stories · founding customer

Built inside a real store.

A family-run water delivery business in Western Sydney. Busy phones, orders after hours, and customers who reorder every few weeks. It was the perfect place to build an assistant that sells.

The challenge

Great product. Too many unanswered questions.

Do you deliver to my suburb? When is the cut-off? Is the bottle deposit included? Every one of those questions was a phone call, an email, or a shopper who quietly left.

The launch
W1

Learning the business

Products, prices, deposits, delivery days, suburbs and cut-off times loaded into the assistant.

W2

Selling in the chat

Product cards, add to cart and ready-to-pay checkout links switched on. A "Place your order" button added to the site.

W3

Live for every visitor

Order alerts to the owner, live-chat handover, and a privacy notice on the website.

W4

Bringing customers back

Reorder reminders timed to each household, Google review requests, cart rescue and the weekly money report.

NOW

30-day trial running

Live since October 2026. The full results, good and honest, will be published here in November.

What we built for them

One assistant, eight jobs.

Everything here is now part of Algoritmi Assist for every store.

Instant answersDelivery zones, days, deposits and prices
Order takingProducts into the cart, checkout links
Order helpTracking, changes and cancellations
Owner alertsNew requests straight to the owner's inbox
Cart rescueHelp at the moment of hesitation
Reorder remindersTimed to each household's rhythm
Review requestsStraight to their Google listing
Money reportEvery Monday, in plain words
Results · coming November 2026

What we are measuring.

We will publish real numbers only, with the owner's permission. No made-up case studies.

A$ —
Sales from chats

Orders linked to a conversation

— %
After-hours share

Chats while the office is closed

— h
Time saved

Calls and emails it handled

— ★
New reviews

From review requests

Founding customers wanted

Be our next story.

We are taking a small number of founding stores across Australia, with hands-on setup and founding pricing.

Apply as a founding store →Try the live demo