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Algoritmi Assist Help Centre How can we help?

Short, step-by-step guides, each with a quick animated walkthrough, to get your assistant live and selling. Can't find it? Ask us, a real person replies within one business day.

Getting started

Get your assistant live in 10 minutesFrom sign-up to your first customer chat, step by step.What your assistant does for shoppersNewRecommends products, adds them to the cart, answers doubts and sends shoppers to checkout.Your free trial, plans and paymentWhat's included in the trial, how to choose a plan and how to pay, on our website or through Shopify.

Install on your store

Install on ShopifyInstall the Algoritmi Assist app and switch on the chat. No code needed.Install on WooCommerce or WordPressTwo easy ways to add the assistant to a WordPress site.Install on Wix or SquarespaceWhere to paste your install code on Wix and Squarespace.Install on BigCommerce, Neto and other platformsWhere to paste your install code on BigCommerce, Neto, Webflow and custom-built stores.

Teach your assistant

Teach your assistant your products and policiesHow the assistant learns, and how to make its answers spot on.Fix questions your assistant couldn't answerNewTurn missed questions into answers in two clicks, from Results or your Monday email.What your assistant knows about your storeNewThe Home page panel that shows what your assistant has learned, and how it grows.Suggest what goes well with itNewHow the assistant suggests matching products after an add-to-cart, and how to set your own pairings.Customise the chat widget and nudgesName, colour, position, button text, which pages it shows on, and proactive nudges.

Sell and follow up

Live takeover: jump into a chat yourselfNewGet alerted when a shopper wants a person, take over the chat, reply live and hand back to the assistant.Order questions in the chatNewShoppers check their order status and tracking any time. Change and return requests come to you.Reorder remindersNewA friendly email just before each customer usually runs out, with their last order one tap away.Google review requestsNewAsk every customer for a Google review a few days after their order is completed.Results and your Monday reportNewSee the chats, leads and sales your assistant brings in, and what it missed.

Your account

Connect your store for order tracking and salesRead-only access so the assistant can answer order questions, and your reports show sales in dollars.Customers, leads and your teamWhich contact details it collects, where they go, how to export them, and how to add staff.

Troubleshooting

The chat bubble isn't showing on my storeQuick checks when the assistant doesn't appear.The assistant gave a wrong or vague answerHow to correct it so it doesn't happen again.

Security & privacy

How we protect your store and your customersWhere data lives, who can see it, and what the assistant never touches.