Order questions in the chat
Shoppers check their order status and tracking any time. Change and return requests come to you.
- A customer asks where their order is.
- The assistant asks for the email or mobile used on the order.
- When both match, it shares the status and tracking, any time of day.
- If the details don't match, it shares nothing.
- Change or return requests are sent to you with all the details.
Once your store is connected, “Where's my order?” is answered in seconds, day or night, without your team.
- The shopper asks about their order.
- The assistant asks for the order number and the email or mobile used on that order.
- If both match, it shares the status, items and tracking details.
If the details don't match, it shares nothing and asks them to check. Requests to change a delivery, cancel or return are sent to you by email with everything you need.
Your Orders tab lists recent orders and marks the ones that came from the chat.