Reorder reminders
A friendly email just before each customer usually runs out, with their last order one tap away.
- In Automations, switch Reorder reminders on. (Connect your store first.)
- Timing is learned from each customer's own orders, so the email lands just before they run out.
- Choose what happens for customers who've ordered only once.
- Click Send me a preview to see a real example.
- Customers get a friendly email in your store's name, with their last order one tap away.
- The Automations tab shows reminders sent and the sales they brought back.
Most of your customers buy the same things again. Reorder reminders bring them back at the right moment, in your store's name.
- Connect your store (Integrations → Connect your store). Reminders need your order history.
- Open Automations and set Reorder reminders to On.
- Choose what happens for Customers who've ordered once: don't remind, or remind after 14 to 60 days.
- Click Send me a preview to see a real example built from one of your recent orders. Nothing goes to customers.
How the timing works
For repeat customers, the timing is learned from their own order history. Someone who orders every four weeks gets their reminder just before week four.
Built-in limits
- Emails go out each morning.
- A customer gets at most one reminder every 30 days.
- Every email has a one-click unsubscribe, and unsubscribes are permanent.
Automations shows reminders sent, clicks and Sales from reminders.