Fix questions your assistant couldn't answer
Turn missed questions into answers in two clicks, from Results or your Monday email.
- Results lists the questions your assistant couldn't answer, and how often they were asked.
- Click Add the answer.
- Knowledge & products opens with the question already filled in.
- Type the answer and click Save.
- From now on it answers, and the question leaves your list.
- Your Monday email has the same button, so you can fix gaps from your inbox.
Every night we read the day's chats and pick out the questions your assistant couldn't answer, like a product you don't list, or a policy it doesn't know. They're grouped, counted and turned into a clear question for you.
- Open Results and find Sales you missed, and why. (They're also in your Monday email.)
- Click Add the answer next to a question.
- Knowledge & products opens with the question already written into your FAQs, highlighted.
- Type the answer and click Save.
From that moment the assistant uses your answer, and the question is marked as answered and leaves your list.
Not relevant?
Click Dismiss to remove a question without adding an answer, for example a one-off or something you'll never offer.