Customise the chat widget and nudges
Name, colour, position, button text, which pages it shows on, and proactive nudges.
- In Assistant & widget, set the name, greeting, colour and tone.
- Choose the position and optional button text, like “Need help?”.
- Add a proactive nudge: one friendly message after a delay, only on the pages you choose.
- On your store, the nudge pops up once per visit.
- Tap it and the chat opens with your greeting.
Go to Assistant & widget.
- Name, greeting, colour and tone: how the assistant introduces itself and sounds.
- Position: bottom right or bottom left.
- Button text: optional, e.g. “Need help?”. Leave empty for a round chat icon.
- Only show on: list pages, one per line. End with * to include sub-pages, e.g. /products*.
- Never show on: e.g. /my-account*.
- Proactive nudge: a short message that pops up once per visit after a delay you choose, optionally only on certain pages.