What your assistant does for shoppers
Recommends products, adds them to the cart, answers doubts and sends shoppers to checkout.
- A shopper asks a question in their own words.
- The assistant asks one short question to understand what they need.
- Then it shows the products that fit, with live prices and Add to cart.
- One tap adds it to the cart, and it suggests what goes well with it.
- It answers the doubts that stop a sale: delivery, timing, deposits, sizes.
- And sends them to checkout with everything ready.
Your assistant works like your best salesperson on the shop floor, on every page, at any hour.
In every chat it can
- Ask one short question when it needs more detail (size, use, budget, delivery suburb).
- Show the products that fit, with live prices, stock and an Add to cart button.
- Suggest what goes well with an item once it's in the cart (see Suggest what goes well with it).
- Answer the doubts that stop a sale: delivery areas and cut-offs, deposits, returns, sizes.
- Send the shopper to checkout with a Checkout now button.
- Check an order's status when the shopper gives the order number and the email or mobile on it.
- Take a message or a quote request, collect contact details and email it to your team.
- Let you jump into the chat yourself when a shopper wants a person (see Live takeover).
What it never does
- Invent prices, discounts or delivery promises. If it isn't sure, it says it will check with your team.
- Mention offers you haven't listed under Approved offers.
- Ask for or accept card details. Payment always happens at your normal checkout.