The assistant gave a wrong or vague answer
How to correct it so it doesn't happen again.
- Find the chat in Conversations.
- See exactly what the shopper asked and what the assistant said.
- Add the missing detail in Knowledge & products and click Save.
- Ask the same question in Try your assistant. Fixed.
- Find the chat in Conversations to see exactly what the shopper asked.
- Add the correct answer to Knowledge & products (FAQs, delivery or policies) and click Save.
- If prices or products changed, click Re-import.
- Test the same question under Try your assistant on your Home page.
The assistant never invents prices, discounts or delivery promises. When it isn't sure, it says it will check with your team, so the fix is almost always adding the missing detail.